Help and Support

At SONM, every piece of jewellery is made with care — and so is our support. Whether you need help with your order, sizing, shipping, or care instructions, our team is always ready to assist you.

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Contact Our Support Team

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📧 Email: support@sonm.in
🕰 Support Hours: Monday – Saturday, 10 AM to 6 PM (IST)

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Our SONM customer care team will get back to you within 24–48 hours. For faster assistance, please include your order number, contact details, and a brief description of your query.

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Common Topics We Can Help With:

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• Order tracking and delivery updates

• Product care for gold-plated and semi-precious jewellery

• Exchanges, returns, and repairs

• Styling or sizing queries for handmade Indian jewellery

• Bulk, gifting, or custom order enquiries

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​​Every SONM piece is handcrafted by artisans across India, and we take pride in maintaining that same level of attention in our after-sale support. From your first click to your last unboxing, we want your SONM experience to feel personal, reliable, and memorable.

Explore our FAQs for quick answers, or reach out directly for dedicated help and support with your SONM jewellery order.

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SONM – Handmade Indian jewellery with heart, heritage, and thoughtful service

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