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returns & exchanges

We want you to love every piece you receive from SONM. If something isn’t quite right, our return and exchange process is designed to make things simple and hassle-free.

  • All of our products are handmade and may vary slightly in color. We are happy to accept a return only if the product delivered is incorrect or damaged. 

  • Our 7-day day return policy gives you time to make sure your purchase is perfect. You may exchange your product in lieu of a credit note.

  • The credit note can be used to purchase another item from us within 90 days. 

  • Shipping & return shipping costs will be deducted at the time of issuing of credit note.

  • Refunds will be charged back to the original form of payment used for purchase.  

  • To approve a return/exchange, you will be required to take unboxing pictures & other details.

  • This is, however, applicable for orders within India only. For international orders with international shipping we currently do not accept any returns or exchanges.

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